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Terms of Purchase




Refund Policy
Due to the unique nature of personalized products, membership, content, and services, Lisa Sparxxx and/or Sparxxx Entertainment Group, does not allow a refund on any purchase. All purchases are final.

Cancel Purchase Policy
Unfortunately, once a purchase has been placed, the purchase cannot be canceled.

Returns or Exchanges Policy
Have a problem with your purchase? Send us a photo to hello@sparxxxentertainment.com and we'll address it. Physical returns are not required.

Shipping Policy

Domestic orders
Are processed Monday - Friday (excluding holidays). Processing time requires 3 - 7 days. Shipping time is based on USPS Priority Mail.

International Orders
We do ship worldwide. Orders are processed Monday - Friday (excluding holidays). Processing time requires 3 - 7 days. Shipping time is based on USPS International Priority Mail or DHL delivery. Most international orders arrive in 3-6 weeks but can take up to 8 weeks depending on location and customs.

Customs and VAT (Value Added Tax)
For International Shipping, customs have the right to impose an additional fee or VAT. The fee varies by country and we are unable to calculate this in advance.  Sparxxx Entertainment Group LLC is not responsible for the payment of this fee.

Using the UK as an example, they state they will charge VAT on any shipment with a value greater than £15, which equates to approximately $23.27 USD.  

You can read more about import taxes and duties for the UK here:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Taxes will vary from country to country, as will tax enforcement.  We have found Canada and the UK to be among the countries with the strictest enforcement, unfortunately.  At any rate, this is an extremely common issue for international customers.  For folks that are especially upset or feel they were unlawfully taxed, we recommend they contact their customs office to file a dispute.  Customs offices will have forms available where their citizens can file their dispute, like this one for the UK:

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285

F.A.Q.
What if my items are damaged, defective or incorrect?
Have a problem with your order? Send us a photo to hello@sparxxxentertainment.com and we'll address it.

When will my order ship?
Each item has a different processing timeframe. Look at the individual product page for shipping timelines. Remember that if an order says it will ship in a certain amount of business days, this does not include weekends or holidays.

Domestic orders should take 3-7 business days to arrive after it has been shipped. Most international orders arrive in 3-6 weeks but can take up to 8 weeks depending on the location.

How long does shipping take for US orders?
Once your order ships, most items are delivered to the customer within 2 - 5 days after the item ships.

Do you ship internationally?
Yes! We ship worldwide.

Packages leaving the US will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country's local postal service for final delivery. Keep in mind that international orders can take up 3- 8 weeks to be delivered.

How much does shipping cost?
Each product has different shipping costs based on weight.
For International customers, please also refer to this page here: International Customs and VAT Article 

What forms of payment do you accept and what currency are your prices in?
We accept payment by all major credit cards, as well as PayPal and Amazon Pay. You can see the full list when you add your credit card at checkout.
Prices for all of our items are listed in US Dollars, whether you are logging in from the US, Canada, Italy, or any other country.

currency will I be charged in?
All charges are processed in US Dollars. If you're an International customer the conversion will happen within your local bank processing currency.
Note: Prices may vary in accordance with the time the charge processes in our system due to the exchange rate.

For all billing inquiries, please contact:  Segpayour authorized sales agent.

If you have questions, feel free to reach out to us directly at hello@sparxxxentertainment.com

Latest update: August 04, 2019



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